Mossberg: Driving Operational Efficiency through eCommerce and ERP Integration

Founded in 1919, O.F. Mossberg & Sons, Inc. is considered one of the most innovative firearms manufacturers in the U.S. history. They are globally recognized as the largest pump-action shotgun manufacturer, they have a portfolio of over 100 designs and utility patents and is credited as the first ISO 9001 certified long-gun manufacturer. They achieved operational excellence by automating eCommerce and ERP integration. Continue reading to know more.

Goals & Challenges

To enhance customer’s shopping experience, Mossberg invested in an Adobe Commerce/ Magento eCommerce store.
Keeping in mind the critical nature of their products and the industry, they aimed reduce order related to errors and enhance operational efficiency by automating data sync between Adobe Commerce/ Magento and Dynamics ERP systems.
After meticulous vetting of several vendors, Mossberg and their eCommerce partner shortlisted i95Dev as their integration partner.

Solution

Journey with i95Dev: Long-term Integration Partners

What started as a project to integrate Magento and Microsoft Dynamics ERP systems translated into a long-term partnership for more than six years.
Over these years, i95Dev worked with Mossberg to keep the integration updated as they upgraded their eCommerce and ERP systems and customized the integration to meet their business goals and requirements.
In 2015-2016, we provided integration with i95Dev AX Connect and customized the solution per their specific operational needs.
In 2022, Mossberg sought to upgrade their eCommerce and ERP system from Dynamics AX to Dynamics 365 F&O, again trusting i95Dev as their technology partner.
Impressed with our expertise and commitment, Mossberg decided to extend the partnership with i95Dev by adding ERP enhancement, maintenance, and support activities.

Key Features & Enhancements

Manage Product & Inventory Information Effectively – i95Dev Connect centralized product, inventory, and pricing information in the ERP system, streamlining product information management and driving personalization, brand consistency, and trust.
Improved Control – By extending the capabilities of the ERP system and integration, i95Dev enabled Mossberg to control and sync selected products from the ERP system to the online store better.
Streamline and Automate Order Processing – i95Dev automated the order sync between the eCommerce and the ERP systems, eliminating manual order entry errors, enabling faster order processing, and improving customer satisfaction.
Enhanced Customer Management – i95Dev Connect helped improve customer relationships by integrating customer data from multiple sources in a single repository, eliminating data silos, and offering a 360-degree view of their customers.
And more.

Impact