Jaipur Living’s dream of giving the best shopping experience

to its B2B and B2C customers has come true with i95Dev

Jaipur Living is a leading brand dealing with rugs and home décor fabric designs worldwide.

Established in 1998, Jaipur Living produces a vast collection of hand-knotted, hand-tufted, flatweaves, shags, and many other indoor and outdoor carpets. All the materials and products are sourced from India, China, Israel, and Turkey.

Jaipur Living’s maximum revenue is generated via B2B customers throughout the US, Canada, Mexico, and the Caribbean. The rest is from national accounts like brick & mortar stores, Wayfair, Target, etc., and drop shipping through online retailers.

Goal

The goal was to overcome all challenges faced by Jaipur Living and streamline the B2B and B2C business processes.

Provide B2B customers with a B2C-like shopping experience.
Better product/catalog and pricing management.
Improving inventory management as managing stock in physical and online stores was a big challenge.
Enhance the order management process, as Jaipur Living received orders from multiple B2B and B2C stores.
Streamline payment and shipping processes.

Solution

i95Dev identified all the loopholes in Jaipur Living’s business processes and suggested:

Integration between Magento store and Microsoft Dynamics NAV with i95Dev’s NAV Connector.
It bridged the gap between multiple systems involved, eliminating the need for human intervention to manage and provide B2B-specific features.
i95Dev’s NAV Connector resolved complex pricing structure and eased out the product management process.
ERP integration eliminated the hassle of order and inventory management caused due to order flow from B2B and B2C sources both offline and online.
i95Dev’s NAV Connector implemented advanced features with customization that eased the payment process.
The ERP integration enabled real-time shipment tracking with accurate shipping fee calculations.

Impact

Jaipur Living now offers the best in the industry eCommerce features to both B2B and B2C customers.

Human intervention is close to zero with 100% accuracy and automation.

Improved inventory management with live-stock updates from multiple warehouses, online and offline stores.

Error-free order management from B2B and B2C customers with diverse business processes.

Utmost operational efficiency across systems

A glance at implementation

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Courtesy: ERP Integration