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Aquiform Streamlines Customer Journey and Business Operations with i95Dev

Aquiform is a leading Canadian distributor in the pool, spa, and patio furniture industry. With over 60 years of experience, they manage an extensive 500,000 sq. ft.+ of storage network across Canada and a vast catalog of over 200,000 products. They provide personalized support to retailers, contractors, and service providers, with a strong focus on efficient deliveries and customer satisfaction.

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Challenges

  • As Aquiform’s business continued to grow, they were finding it difficult to run an efficient operation.
  • They were spending a lot of time and money in manual data entry between eCommerce and ERP systems. It was becoming difficult to manage their online presence.
  • The multi-site setup aggravated the issues for them.
  • The operational inefficiencies were starting to impact their customer experience.

Solution

  • For Aquiform, the need to automate data sync between eCommerce and ERP was apparent.
  • eCommerce ERP Integration: We automated customer, product, order, inventory, and more data sync between their eCommerce and ERP systems.
  • However, for an effective setup they required additional capability on the eCommerce store to serve its customers better.
  • Extending eCommerce & Integration Functionality: We identified and developed additional components to meet their business requirements. These additional components extended the capabilities of the eCommerce store and the i95Dev Connector, driving Aquiform operational efficiency and improving customer experience.
  • Key Features: The key features/ functionality includes
    1. streamline B2B customer management,
    2. support personalized pricing and multiple Units of Measurements – in eCommerce and seamless information sync of the same with ERP system,
    3. support multi-source inventory, and more.
  • In the process, we worked with Aquiform to streamline their entire customer journey (from Customer and Product to Order and Taxes) and their business processes.

Impact

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Enhanced Operational Efficiency

Automated data sync between ERP and eCommerce reducing manual data entry efforts and minimized errors. This resulted in streamlined & efficient operations, saving nearly $100,000 in manual data sync.

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Streamlined Business

Integration automation helped Aquiform to streamline their business and adopt well-defined processes for managing their online presence. They are now able to manage a much larger order volume with fewer customer service resources.

Smooth Customer Experience

Customers are benefiting from availability of accurate product information, personalized pricing, and seamless order processing. This led to increased customer satisfaction and loyalty.

Growth Ready

Automation laid the groundwork for future scalability. The integrated ecosystem can effortlessly scale and accommodate increasing product portfolio and demand, while enabling data-backed decision making.

“Your team have done an amazing job by delivering these customizations within such a short timeframe. I want to express my gratitude to the team for their commitment to the project and the hard work you all have put in. I cannot thank you enough.”

– Robert Romano,
Chief Information Officer, Aquiform

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