What is Omni-channel Retailing?
Brands often take a multi-channel approach to meet and interact with customers across multiple touch-points. However, customers expect brands to do this while providing a unified and consistent shopping experience across channels and devices.
Omni-channel Retailing/ Commerce refers to a state where brands combine all customer touch/ interaction points from brick and mortar and eCommerce stores, desktops, mobile, social media accounts, and other channels into a single seamless, integrated customer shopping journey toward purchase and long-term loyalty.
Why Omni-channel Retailing?
Drive Sales
Standout from Competition
Make Data-driven Business Decisions
Deliver Memorable Customer Experience
Run Efficient Operations
Improve Margins and ROI
Key requirements to deliver an Omni-channel experience
Centralized Inventory
Unified Customer View
Consistent Product & Pricing Information
Streamlined Order Fulfillment & Returns
Cross-channel Loyalty System
Multi-channel Marketing and Promotions
For actionable insights on how to deliver omni-channel experience, download our guide: How to Build a Robust Omni-channel Strategy to Succeed in 2021 and beyond
i95Dev Omni-channel Commerce Services
Finding or building a system that can meet all your requirements can be a challenge. Adopting the best systems and making them work harmoniously by leveraging integration holds the key to omni-channel success. With more than a decade of eCommerce and integration experience, i95Dev has helped customers achieve omni-channel success across geographies and industries by leveraging the following services.
Omni-channel Strategy
i95Dev’s Insight + Strategy + User Experience approach will power your e-commerce endeavors – helping you focus on high-impact activities at a low cost of ownership.
B2B and B2C eCommerce Store Development
Build your customer and dealer portals using leading eCommerce platforms like Adobe Commerce (Magento), Shopify, and BigCommerce.
Mobile App and PWA Development
Enable your customers to shop across various devices by leveraging responsive eCommerce store, PWA, or native mobile applications for iOS and Android.
Online Marketplace Integration
Get in front of more customers by integrating with leading online marketplaces like eBay, Amazon, Walmart, and other industry-specific marketplaces.
ERP and POS Integration
Streamline operations by automating integration with ERP and POS systems like Dynamics 365, Business Central, GP, AX, NAV, SAP, SAGE, QuickBooks, and more.
CRM Integration
Empower your customer service teams and customers with access to updated information by automating integration with CRM systems like Salesforce CRM, Dynamics CRM, and more.
Social Commerce
Be where your customers are by leveraging the commerce capabilities of your social media channels like Facebook, Instagram, and others.
Digital Marketing
Leverage our SEO, SEM, Social Media Marketing, Email Marketing, and Affiliate Marketing capabilities to augment your multi-channel marketing efforts.
For customers on Dynamics ERP systems, eCommerce Growth Engine (EGE) is the fastest way to go omni-channel. Talk to our omni-channel expert to schedule a demo today.
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