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Absolute Parts, LLC: Enhancing eCommerce Experience through i95Dev eGe Solution

Absolute Parts, LLC is a leading supplier of diesel engines and industries and aftermarket replacement parts. They are known for their high-quality products, customer service and dedication. With over 50 years in the industry, they have established a strong presence in Phoenix, Arizona, and Parkston, South Dakota.

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Challenges

  • Absolute Parts was experiencing poor store performance and scalability issues with their existing eCommerce store powered by NopCommerce.
  • The store was unable to meet specific business needs like managing kit products, multi-warehouse inventory, customer specific pricing, simplified search, and more.
  • To meet their business requirements and streamline operations, they needed a seamless integration between their eCommerce store and Microsoft ERP system.
  • Absolute Parts collaborated with i95Dev to leverage our product accelerators and expertise in eCommerce and integration.

Solution

Absolute Parts, in order to overcome their challenges, explored several eCommerce and integration solutions and decided to go with i95Dev which offered them a comprehensive solution. After thorough evaluation, i95dev recommended them an ERP-integrated eCommerce accelerator solution that is eCommerce Growth Engine (eGe) powered by Adobe Commerce. EGe not only aligned with Absolute Parts eCommerce needs but also provided customization options to suit their business requirements.

Key features:

  • Out-of-the-box Solution: For Absolute Parts eCommerce, the eGe solution met most of the eCommerce requirements without the need for additional customizations.
  • Automated Sync: eGe automated the sync for various business processes like customers, orders, products, invoices, shipments and other information between eCommerce and ERP. This reduced manual intervention and streamlined operations.
  • Personalized Pricing: ERP integration facilitated personalized customer-specific pricing based on the predefined conditions in the ERP system.
  • Inventory Management: Real-time visibility of inventory by location enhanced the logistics and customer services especially for customers from various locations.
  • Streamlined Payments and Shipping: Third-party extensions like Speedee Shipping and Firstdata Payment Methods improved the shipping and payment processes.
  • Custom Product Mangement: The solution was aligned to Absolute Parts complex product management needs and handled kit products, product variations and multiple product attributes efficiently.

Impact

Enhanced Customer Experience

Improved site navigation and search enhanced customer shopping experience, higher customer satisfaction, and retention.

Streamlined Operations

Integrated eCommerce reduced manual processes and increased operational efficiency.

Improved Inventory Management

Multi-warehouse support and real-time inventory visibility helped in better demand forecasting and stock management.

Reduced Product Management Overheads

Customizations in product management and automated product sync between eCommerce and ERP streamlined order fulfillment process.

A glance at implementation

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